Tempted to use the [the mail order company] mail order pharmacy to save a few bucks? DON'T!! Instead, save LOADS of time, gray hair and your sanity.
I entrusted [the mail order company] with my Pharmaceutical needs. I have asthma. I sent in my scripts and paid the extra $20.00 for overnight shipping. I sent it out on 10/14. It was filled on 10/18 and labeled on 10/20. On 10/22 I checked status and was told it was done and ready and would go out in a day or two. I let them know I was out of my meds and what happened to my overnight shipping. She said that was the best she could do.
This company is a joke! No one at this company cares about customer service or making sure that peoples medications are sent to them. My son is on anti-psychotic medications for Autism and ADHD meds to help control his actions. We have been dealing with [the mail order company] for over 4 weeks now to get his prescriptions filled and to us. They have continued to tell us that the medications are in the mail and we should receive them in the next couple of days. Doesn't happen.
Over the past month I have received nothing but dismal customer service from [the mail order company]. It would seem that [the mail order company] is only interested in the customer's money. Don't be fooled by their advertisements for excellent service.
Waiting for a prescription for over a month. Over and over told it's going out. Representative to supervisor to manager, numerous of each. Not one can seem to give me accurate information, yet they all seem to say they are hand delivering, walking the prescription down and lo and behold, still no delivery.—Carolyn of Bergenfield, NJ
"I had an incident with a pharmacy network which handles my union's drug plan. I had one prescription that cost around $320.00 for a 90 day supply and I had a co‐pay around $70.00 and when the cost dropped considerably my pharmacy received around $45.00 and the pharmacy told me to check what was going on, because I was getting ripped off."
"My rural postal delivery is made to a box 600 ft from my house. Since delivery times are not consistent, I could not be alert to the prescription arrival. I cannot see the box from my house. I have experienced not receiving my mail order prescription when they were ordered in sufficient time. Thank God for my local pharmacist."
"Tried it ‐ worst mistake I ever made toward my health. [The mail order company] talked a pretty picture but failed in every respect of delivery ‐ meds left in 115 degrees heat of mailbox for days at a time ‐ no results when I complained via phone, not to mention I had to speak with a non‐English speaking person ‐total frustration. You'll not get me on board!"
"We had mail order at one time. Getting our meds was like pulling teeth. You never knew if they would receive by the time you needed them. I strongly oppose mail order."
"I live in a hot and humid place. I am not always home on time or sometimes travel out of town for a couple of days and when I get home my medicines that I used to get mailed have been sitting in the HOT mailbox. Once my ointment had burst out of its container and made a mess in my mailbox. My pill
bottles are wet inside with humidity. It is not safe to take those pills."
"I tried mail order. When I received a bad order of insulin pen needles (missing the actual needles), themail order pharmacy would not help me. Told me to complain to needle manufacturer. Would not send me more needles. The doctor got me through a 3 week waiting period before I could get another refill. So mail order was fine and saved me on cost until I had a problem. No savings is worth that problem of no meds and no help from mail order pharmacy."
These comments are excerpted from various publicly-available sources and are specific to the individual commenter's experiences and opinions. To be redirected to the full comments, please click on the appropriate quote. Please note that NCPA and Fight4Rx™ have not independently confirmed the veracity or accuracy of these statements.
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