"I had an incident with a pharmacy network which handles my union's drug plan. I had one prescription that cost around $320.00 for a 90 day supply and I had a co‐pay around $70.00 and when the cost dropped considerably my pharmacy received around $45.00 and the pharmacy told me to check what was going on, because I was getting ripped off."
"My rural postal delivery is made to a box 600 ft from my house. Since delivery times are not consistent, I could not be alert to the prescription arrival. I cannot see the box from my house. I have experienced not receiving my mail order prescription when they were ordered in sufficient time. Thank God for my local pharmacist."
"Tried it ‐ worst mistake I ever made toward my health. [The mail order company] talked a pretty picture but failed in every respect of delivery ‐ meds left in 115 degrees heat of mailbox for days at a time ‐ no results when I complained via phone, not to mention I had to speak with a non‐English speaking person ‐total frustration. You'll not get me on board!"
"We had mail order at one time. Getting our meds was like pulling teeth. You never knew if they would receive by the time you needed them. I strongly oppose mail order."
"I live in a hot and humid place. I am not always home on time or sometimes travel out of town for a couple of days and when I get home my medicines that I used to get mailed have been sitting in the HOT mailbox. Once my ointment had burst out of its container and made a mess in my mailbox. My pill
bottles are wet inside with humidity. It is not safe to take those pills."
"I tried mail order. When I received a bad order of insulin pen needles (missing the actual needles), themail order pharmacy would not help me. Told me to complain to needle manufacturer. Would not send me more needles. The doctor got me through a 3 week waiting period before I could get another refill. So mail order was fine and saved me on cost until I had a problem. No savings is worth that problem of no meds and no help from mail order pharmacy."
"I have had problems with Rx amounts when doctor instructed more than what is considered 'normal' usage. Mail order has limited the amounts to what they consider normal usage, without consulting the doctor."
"Do not like auto refills as they send drugs not needed any longer and they are not returnable."
"I now am required to use a mail order pharmacy. Service is poor, we travel, they mail it to the wrong address (I give clear and precise directions on where drugs are to be mailed). You never know for sure when or if your drugs will arrive. Long waits on the telephone. Almost impossible to talk to a real person.I much prefer using a local pharmacy or chain pharmacy due to the past poor experiences with mail order."
"I used mail order for a time. My order was lost. I had to get new prescriptions filled at a local pharmacy.I never received that lost order. I learned later, it went to a city with a similar name. Mail order was not worth the trouble it caused me. At times you need a prescription filled immediately and not have to wait days or weeks to receive it by mail.
These comments are excerpted from various publicly-available sources and are specific to the individual commenter's experiences and opinions. To be redirected to the full comments, please click on the appropriate quote. Please note that NCPA and Fight4Rx™ have not independently confirmed the veracity or accuracy of these statements.
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