CVS Caremark and Mail Order Pharmacy

Patients report that they are experiencing an increasing number of problems with CVS Caremark services and mandatory mail order programs after the merger of drug store behemoth CVS with Pharmacy Benefit Manager Caremark. Have you had a frustrating or questionable experience? Or been told you have to use a CVS-owned mail order or retail pharmacy? Please contact your members of Congress here. Explain the problems and demand further investigation of unfair business practices. Your pharmacy choice is at risk.

Experiencing problems with Maintenance Choice? Please contact your HR department using this letter as a draft if you participate in a Maintenance Choice program. If you are concerned that you will be forced to switch to CVS Maintenance Choice click here. Personalize a letter with your experiences and join the chorus of patient complaints.

Pharmacy Benefit Managers (PBMs)

Pharmacy Benefit Managers (PBMs) are third party administrators that primarily process and pay prescription drug claims. PBMs operate in relative secrecy, while consumers and the Federal government have little information on whether PBMs actually reduce drug costs, or pass along rebates and discounts. Click here to learn more.

Health Reform Questions?

The non-partisan Kaiser Family Foundation created a great document here to explain the details of the health reform legislation. Kiplinger's Personal Finance also provided an insightful article: The Health-Care Law: Answers To Frequently Asked Questions. USA Today recently discussed public confusion over the effects of health reform. Did you know that over 3 million seniors in Medicare may have to switch drug plans next year?

Pharmacists play a vital role in patient’s lives every day. We want to hear your stories about the impact your local pharmacy has had on your health and your community.

Please send your stories to This e-mail address is being protected from spambots. You need JavaScript enabled to view it